Summary
The Titan Wiki FAQ section answers the most common questions about Titan products, ordering, installation, and dealer support.
If you’re looking for a quick answer before contacting support — start here.
Applies To
All authorized Titan Dealers, installers, and team members using the Titan Dealer Portal or Titan products.
Purpose of This Guide
Our goal is to make your day-to-day operations easier.
This section gathers short, straightforward answers to frequent dealer and installer questions — everything from product details to portal access and marketing resources.
1️⃣ General Dealer Portal FAQs
Q: How do I access the Titan Dealer Portal?
A: Go to titansecurity.com/dealer-portal and log in using your dealer credentials. If you’ve forgotten your password, click “Forgot Password” on the login page to reset it.
Q: Can I share my login with others at my company?
A: Each team member should have their own login for security and tracking purposes. Contact Titan Support to add additional users under your dealer account.
2️⃣ Product & Installation FAQs
Q: What makes Meshtec® different from standard screen mesh?
A: Meshtec® is a proprietary stainless steel security mesh that provides visibility and airflow while resisting impact, cutting, and corrosion.
Q: Can Titan doors be installed in existing frames?
A: In most cases, yes — Titan doors can be retrofitted into existing openings as long as they meet Titan’s installation specifications and local code requirements.
Q: Are Titan doors hurricane- or impact-rated?
A: Certain models meet or exceed AAMA 1901 and ASTM impact standards. Refer to product documentation or Titan Wiki → Product Knowledge → Performance Standards.
3️⃣ Ordering & Shipping FAQs
Q: Where do I place my orders?
A: All orders are configured and submitted through the Titan CPQ Tool in your Dealer Dashboard.
Q: Can I edit an order after submission?
A: Yes, within 24 hours of submission. After that, contact Titan Customer Service to request an update.
Q: How long is the typical lead time?
A: Standard doors ship within 3–5 weeks; custom or oversized products may require additional time.
4️⃣ Marketing & Co-Op FAQs
Q: Where can I download Titan logos and marketing materials?
A: All assets are available in the Marketing Resource Library inside your Dealer Dashboard.
Q: Does Titan offer co-op marketing funds?
A: Yes, eligible dealers can participate in Titan’s co-op program. Visit Titan Wiki → Marketing & Branding → Co-Op Claim Process for details.
5️⃣ Warranty & Support FAQs
Q: How do I submit a warranty claim?
A: Go to Support Center → Warranty Claim Form inside your Dealer Dashboard. Include photos and proof of purchase.
Q: Who do I contact for technical support?
A: Submit a support ticket through the Dealer Portal for the fastest response. A Titan service representative will contact you within 1–2 business days.
6️⃣ Still Need Help?
If you can’t find your answer here:
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Try searching the Titan Wiki using the search bar at the top of the page.
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If you still need help, visit the Support Center to open a ticket with Titan’s technical or marketing team.
🧠 The Titan Wiki is updated regularly — check back often as new FAQs are added.